Nearfield / Report a problem

Report a problem

Tell us when something in Nearfield does not work as you expect. Your report goes only to us.

Before you write, look at the known problems. We may already know about your problem, and the list says what to do.

From the app

This is the best way, because the app can add its log. The log helps us find the cause.

1. In Nearfield, press “Report a bug” at the bottom right of any screen, or open “Report a problem” from Settings.
2. Write what you did, what you saw, and what you expected to see.
3. Press “See the report”. Nothing is sent yet.
4. Read the report. Then press “Send report”.

Nearfield changes project names, file names, folders and email addresses into codes before the report is made. Read more in the help

By email

Use this when the app does not open, or when you want an answer. Press the button. Your email app opens with a message to us. Fill it in and send it.

Write an email to us

If no email app opens, write to hello@nearfieldapp.com. Tell us what you did, what you saw, what you expected, your computer (Mac or Windows), and your version of Nearfield. The version is at the bottom of Settings.

Your email goes only to the owner of Nearfield. Put in a project name or a sample name only if you want us to see it.